At www.bellorosso.com, we value your satisfaction. This Refund & Return Policy explains how you can return products, request refunds, and the conditions that apply.
1. Eligibility for Returns
To be eligible for a return or refund, the product must meet the following conditions:
- Purchased directly from Bellorosso.
- Unused, in the same condition as received.
- In the original packaging with all tags and accessories included.
- Return requested within 14 days from the date of delivery.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Products damaged due to misuse or wear and tear
- Products purchased from third-party sellers
3. How to Initiate a Return
To return a product, please follow these steps:
- Contact our customer support at 8920874879 or via email to request a return.
- Provide your order number, product details, and reason for return.
- Follow instructions for packaging and shipping the item back to us.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method used for purchase.
- Processing time for refunds may take up to 7-10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
5. Exchange Policy
Exchanges are only possible if the product is defective or damaged. Contact our support team to arrange an exchange. We do not offer size or color exchanges for change of mind.
6. Damaged or Faulty Products
If you receive a damaged or faulty product, please notify us within 48 hours of delivery. We may request photos or evidence of the issue before processing a refund or replacement.
7. Shipping Returns
Return shipping is your responsibility unless the product is defective or the return is due to our error. Please use a trackable shipping service to ensure safe delivery back to Bellorosso.